- End to End service solution for customer & RMA support
- Customer Support and retention
- Ensuring deliveries with respect to TAT (Turn Around Time)
- To respond to customer inquiries pertaining to service.
- Tracking components, troubleshooting transactions on ERP (Enterprise Resource Planning) and maintenance of logs for future reference.
- Coordination with the branches for smooth operation and processing.
- Working with other functions of manufacturing engineering to ensure that relevant processes are taken care of.
- Handling customer escalations.
Salary: Not Disclosed by Recruiter
Industry: IT-Hardware & Networking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time