Technical Support Engineer – Hindi Speaking Must

0 - 2 Years

Job Description

- Handling customer issues and resolves them within specified time limits using remote support applications
- Following standard procedures for proper escalation of unresolved tickets to the appropriate internal teams
- Search and identify solutions for software and hardware issues
- Diagnose and troubleshoot technical issues, including installation and related configurations
- Ask customers targeted questions to quickly understand the root of the problem
- Follow up with users to ensure their applications are fully functional after troubleshooting

Salary: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)


Desired Candidate Profile

1-3 years experience in Voice-Technical support(International/Domestic)
- Experience in handling remote support applications
- Excellent communication skills
- Male candidates are preferred
- Education:
* BE/B.Tech/Diploma (EEE/ECE/CSE/IT) or PG in computer science

Company Profile

Zebronics India Pvt Ltd

Zebronics India Pvt Ltd

Founded in 1997, Zebronics is a IT & Gaming Peripherals, Sound systems, Mobile & Lifestyle Accessories & Surveillance Solutions brand with a mission to provide products which are Great on design, performance yet so easy on pocket, that every household in the country can afford.

Today, Zebronics employs over 1,100 people across 31 Offices and 128+ Zeb Cares in India. The offices are backed by strong network of dealers, resellers and integrators adding to retail presence of over 50,000+ locations across length and breadth of the country. The Zeb Care (service centers) provide support to the consumers and the channel network.

Zebronics is known for its EQR Mantra (Excellence, Quality and Reliability) throughout its large range of computer peripherals and consumer electronics
View Contact Details+

Recruiter Name:Aparna HV

Contact Company:Zebronics India Pvt Ltd

Reference Id:Technical Support Engineer